Shipping
POTIFIV COMMAND · TRANSIT PROTOCOL · DOMESTIC & INTERNATIONAL
DOMESTIC TRANSIT — CONTINENTAL US
Dispatch from the Western Outpost to all 48 contiguous states. Estimated delivery: 2–7 standard days from order confirmation.
Transit fee schedule
Orders $75 and over — Free Continental US transit.
Orders under $75 / under 1.2 lbs — $6 standard transit fee.
Orders under $75 / 1.2 lbs and over — $10 standard transit fee.
Tracking is transmitted to your registered contact address once the specimen leaves the outpost.
REMOTE SECTORS — ALASKA, HAWAII & TERRITORIES
Alaska, Hawaii, American Samoa, Guam, Puerto Rico, Northern Mariana Islands, US Virgin Islands, and US Military addresses: estimated 7–15 standard days. Transit fees are calculated at checkout based on destination sector and weight.
INTERNATIONAL DISPATCH
Currently dispatching to: Australia, Canada, Japan, and 17 European sectors — Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.
Estimated delivery: 14–28 working days from dispatch. This does not include customs clearance time. Transit fees are calculated at checkout based on destination and weight.
Import duties, taxes, and customs fees are the responsibility of the receiving operator. Potifiv Command has no visibility into local duty rates. Contact your customs office before ordering if you require an estimate. Shipping fees are non-refundable if a package is refused due to unpaid duties.
For destinations not listed, transmit to hello@potifiv.com before placing your order.
TRACKING & DELAYS
Tracking is transmitted to your registered contact address once dispatch initiates. Tracking systems can lag 24–48 hours after a specimen leaves the outpost — allow this window before contacting us.
Once a specimen has left the outpost, Potifiv Command is not responsible for carrier delays, losses, or damages. We will assist in investigating with the carrier but cannot issue replacements or refunds until the matter is resolved with the carrier or the item is confirmed returned.
CUSTOMS, DUTIES & TAXES
Potifiv Command is not responsible for import duties, taxes, customs fees, brokerage fees, or any charges levied by local government. These are the receiving operator’s responsibility. Shipping fees and taxes will not be refunded for packages refused due to unpaid duties or VAT.
SUPPORT
For questions about transit, tracking, or carrier issues, transmit to hello@potifiv.com with your order number. Response time: within 72 hours on standard cycles.
— Potifiv Command · Sector 7-P