Contact us

POTIFIV COMMAND · OPEN CHANNEL

Transmissions received at hello@potifiv.com are monitored by a human at the outpost. Response time: within 72 hours on standard cycles, sooner when the channel is clear.

Use the form below or transmit directly. Either reaches the same desk.

BEFORE YOU TRANSMIT

Most operator queries fall into one of these categories — check first, transmit if you still need us:

Shipping & transit times — Domestic US: 3–8 standard days. International: 14–28 standard days from the Eastern Outpost.
Order status — Tracking is transmitted to your registered contact address when dispatch initiates.
Specimen care — Covered in the dispatch manifest included with your order.
Returns & replacements — See our Stand-Down Protocol.