Warranty & Return
Warranty & Return
Every Potifiv specimen is built to arrive intact and perform for years. If something isn't right, here's how we'll make it right.
Return window
14 days from delivery. Requests after this window cannot be accepted.
How to start a return
Email support@potifiv.com with:
- Your order number
- The item(s) you'd like to return
- The reason for the return
- Clear photos (and a short video where applicable) of the item, original packaging, and shipping label
We'll respond within 5–7 business days with a return authorization and mailing label. Returns sent without authorization cannot be accepted or refunded.
Damaged in transit, defective, or wrong item
If your specimen arrives cracked, chipped, broken, or missing components (chains, cords, hardware, stoppers, lids), contact us within 7 days of delivery with photos showing:
- The damage clearly
- The outer shipping box
- All packaging materials as received
We'll send a replacement or full refund — no return required if the item value is under $20, or if return shipping is impractical (e.g., broken glass). For higher-value damaged items, we'll provide a prepaid return label.
Change of mind / no longer wanted
Specimens returned for change of mind must be unopened, uninstalled, and in original dispatch condition — all packaging, hardware, and care cards intact. No soil. No water. No signs of use.
A $20 repatriation fee applies to cover the return label, inspection, repackaging, and re-dispatch processing. Original shipping fees are non-refundable.
Where returns are sent
Returns are processed through Amazon, our fulfillment partner. The label we issue directs your package to the correct fulfillment center. Once received, the item is inspected by Amazon. If deemed not in resellable condition, it will be discarded and the refund denied. We'll notify you of the outcome.
Non-returnable items
Final sale. No exceptions:
- Items that have been planted, watered, or used
- Items showing soil residue, water staining, plant material, or signs of installation
- Gift cards
- Items marked "Final Sale"
Refund processing
Once received and inspected, refunds process within 5–7 business days to your original payment method. Allow an additional 3–10 business days for your bank to post it. For approved no-return refunds, processing begins within 3 business days of approval.
Exchanges
We don't process direct exchanges. Request a refund for the original item and place a new order for the replacement.
Buy with Prime Orders
Some Buy with Prime orders are eligible for return. Click here to start the return process. For more information, see About Our Returns Policies.